About RNG:
It seem a number of people do not like RNG and have connected it "bad" events.
People complain about "abandoned tanks", "main guns destroyed" and even about tanks missing or failing to penetrate.
On the other hand I have not seen so many people complain when their tank hits four times in row with 70% probability to hit or when their tank penetrates four times in row with 60% chance to penetrate.
That imo create a negative feeling associated with RNG. COH is game with RNG and imo that is part of its beauty.
Having airplane crushes wipe whole armies as it used to be is bad design and the decision to lower the damage was a good one.
On the other hand having plane crushes cause no damage as it is now in the patch preview is something I personally do not like either.
that's pretty well summed up. rng always goes both ways, but while people tend to take even the most unlikely event for granted when they benefit from it, the experience of 'bad rng' is routinely blown out of proportion.
i'm also in favor of keeping random criticals as they add much to the atmosphere and flavor of the game, but i'd rather tone down the effects where possible. for example, main gun destroyed could be replaced with a gunner injured or turret jammed critical as someone suggested earlier, or at least be turned into a temporary debuff. plane crashes being less deadly is also a step in the right direction, although i agree with vipper that the current damage could be beefed up a bit again to make it not totally inconsequential.