If thats the case, and people would preffer playing custom games, whats the problem? If you couldnt find oponents in automatch because most people were playing custom games, Id say that it was a great decition to reintroduce the most favoured gametype, wouldnt you?
Secondly, if you try to force people who dont like automatch and VP to play that way, a lot will just quit the game, wich people apparently are doing. Dont you guys understand that forcing a huge part of the playerbase away will hurt you as well?
That is really the question isn't it? Of the total playerbase (not just the vocal ones), what is the preference? Either way there clearly is a split.
I know they had that ingame survey. Hopefully that helps them figure it out.
But in the end, as I stated, it is my opinion that the game is better with auto match vs lobbies.
However, I don't think it would be bad to have a meeting place for people to form custom games. A simple custom game chat room would probably suffice. That would keep people who really want custom games focused in there and everyone else can do the one click automatch.