You can't be serious
It is a grey area. That is the whole point of this topic. A good lawyer could rip thru either side of the argument.
Some people: You posted an employee picture you are evil.
Other people: You suggested Relic hired trans people over others. You are evil.
Relics judgement lies somewhere in between. It would help people to know where that line is.
How can a person know where the line is if you cant ask what exactly is the criteria for being banned?
It is not possible to post every possible option for being banned. Therefore, Relic must respond with detailed information about what exactly got you banned.
The counter argument is Relic does not have the resources to argue every ban. So to limit the back and forth with the accused, I would suggest providing as much detail as possible with a time limit on the ban.
SECNARIO:
- User team kills and gets banned.
- Gets CODE OF CONDUCT message. Player is still confused exactly what they did.
- Asks Relic/Sega support.
- They respond "You destroyed your team mates base buildings. This is defined as team killing. Your ban is up in 2 weeks".
That is the bare minimum I would expect. It would be best if this was printed right in game, but we all know Relic is not good enough to do that. So it falls on John and Gabby's shoulders.
The next conversation is should Relic respond to more of this persons inquiries? At what point do they stop responding? Time is money. If it is done right the first time, they would never have to respond again.
SUMMARY
1) Relic are wasting their own money by NOT PROVIDING PROOF AND BAN DATES. They are begging people to harass them with inquiries.
2) If they just printed ban reasons and dates in game, it would cost them nothing. No human interaction would be required at all. Community Managers / support would never need to be contacted.
3) They are losing future sales to people who have felt like they were being wronged.