Before the commander patch, he was able to play all factions. He purchased a key for the game from a third party website, and the DLC from steam. After the commander patch and revert, he is no longer able to play OST or SOV.
When he looks in his library, it says that he owns the game. And on the store page as well. Any ideas on how to fix?
Maybe think of it as a DLC.
Go into manage DLC.
He'll probably find the main game unchecked. Re-check, and you're good.
I can stream how to do it if you like.