We are trying to create the good balance between everything to make everyone happy with the feedback we give to Relic, that's why we built this website and that's why we give feedback to Relic at first.
Marcus, in all seriousness, take my feedback constructively: it ain't working. CoH.org is synonymous with the competitive, elite players.
Casuals are derided (go play The Scheldt) and the 1v1 / 2v2 tournie crowd are the squeakiest wheels who get the most oil.
How many of the key coH2.org personalities and prime movers are a voice for casual gamers? I suspect the answer is none.