That not game industry standard, that's trade/industry/whatever company standard. And bare with me but if tomorrow Microsoft release an update that wreck your Windows and all data stored... I have bad news for you.
I know. I am aware. It's reinforcing my point: Companies having power over your a product you already paid for can have very detrimental effects. Also good ones, but consumers should be protected from damage.
Relic has delivered a game that works and been willing to patch every bug they find and to continue to do so for a certain time as per industry standard. From that your opinion that what they delivered doesn't meet your expectation is on you. Steam gives you 2 hours to refund and I don't know how the code of sale generally apply to this particular kind of service sold
Yes, I fully agree to this. But that's not the topic. The topic is being denied usage after purchase. You make the purchase based on the current state of the software. But later (days/months/years), the company denies you access. This can be active blocking (ban), a new patch breaking the software, bankruptcy of some intermediate service platform (Steam) or simply them generally revoking all licenses because as you said they claim to have that right in their EULA.
To my knowledge there's been few cases about that, but I am also not a lawyer and this topic has a lot of intricacies and will depend on where you live. I fortunately live in a country where I can treat EULAs as toilet paper. I can imagine though that at least at my place courts could rule against software companies, at least to some degree. Their EULAs are not engraved law, and while they obviously want to dodge as many responsibilities as possible, they legally can't. Probably at least.
but I'm pretty sure that if you buy something, use it and don't like it afterward you're not going to get much from the vendor.
Not sure what you mean by "something". Software is very different from physical goods, especially if company-side patching is either necessary or even enforced for proper usage. Software like a game can't be "used up" or damaged by the customer. At the same time the customer might get full benefit from even short-term use or could easily copy the software illegally. On the other hand, it might be difficult to judge the usability or quality of the product before purchase, something that is at least to some degree possible with physical goods. Software sales can be exploited from both sides. These laws are usually codified also in a way that a customer can have reasonable expectations about a sold good regarding usability, e.g. the hammer you bought not breaking on first normal use or software working in the first place.
A software company being able to revoke your access to the software you already paid for might be such a point as well. And that's the point of Rosbone: He technically doesn't really know the reason, because no one at Relic told him. Relic made a claim that he did wrong, but doesn't tell when, what and where. Relic has all the leverage, the only way for Rosbone to find out is to take Relic to court. Which is exactly why most law systems focus on customer protection much more than protection of the company.