Thanks for replying. No one here is unsympathetic with regards to the process and amount of work required of the Dev team & the other parties involved. Having said that:
We're exceptionally happy with it's performance so far, and with how it's been received. ... We've very happy with how the game launched. In a day when the largest publishers are fumbling launches like Diablo III and Sim City, we had remarkably few issues.
Granted, COH2 did not have issues at launch like Diablo III and Sim City. And given the fact that those titles sold millions more, were under 1000x more load, and are/were not in any way similar to COH2 doesn't engender confidence in how your measuring success.
Speaking on a 'relative' basis.... I guess there were no meltdowns. So, that's good. Congratulations on not blowing-up at launch? We weren't expecting that were we?
As for performance, I personally don't have any major issues running on my machine so I can't speak to that, I only know from posts that others here disagree.
As you say it's 2013, and not 2008. As such it's even more important to have a rational and thoughtful process of deploying game updates. ... We'd much rather take our time and deploy something we have faith in than rush.
I'm extremely happy to hear the common sense notion of taking ones time, being methodical, and not rushing into changes. We agree. Any rational person will agree. But frankly, given what I've seen I feel the team is hiding behind this excuse. For reasons I do not know or understand, and I wont speculate here, but the fixes just aren't coming fast enough. The clown car is a perfect example...it was known for weeks and the fixes that were pushed through were proposed very very early on (even during beta). I agree there are types of changes that require a lot of testing and time, and others that are blatantly obvious and don't need to wait 3 weeks before being addressed.
The community had to suffer through that failure.
It's almost as if you don't play your own game. In fact, a Dev commented on twitch they didn't play much after launch. And from other dev statements there seems to be an over reliance on internal metrics & statistical data that in no way gives an accurate picture of real play. So it appears there's a disconnect between what the Dev team sees as 'the current state of play' and what the actual 'current game play' is that the community experiences.
I'm not claiming the Dev team doesn't play. We know you do. Of course you do. But for a whole month to go by (longer, actually, if you add beta) before glaring problems are addressed then it raises a fair question. And this is a Dev team who seems to have trouble getting accurate patch notes.
We believe in open communication with the community. However that's never going to mean you guys get to know everything that's happening at all times.
We don't need to know everything.... nor want to, but what do we actually know currently? Where's the "Roadmap" sticky on the official message board? When can we expect new commanders? New Maps? New skins? Is there a DLC in the works?
Where is this game going?
For all the 'community engagement by the Dev team' you tout--we do not know much.
If you consider those to be unreasonable questions that can't be answered then we have to assume there is no answer... and that this game is basically set aside in terms of development or worse, DOA.