That is why I suggest introducing a chat mute option, it can address so many situations. It would be good to know if Relic is wiling to implement something like this.
Our in-game chat uses Steam's functionality, and there are some limitations that come with that. But I want to look into possible avenues to help improve things. |
Good to see this acknowledged and handled here well. you dont often see devs post in the night 
Sleep is overrated, right? Or so I keep hearing! |
On the other hand, I don't like how Relic employees misbehaving is being represented as the ONLY problem here, when it is very clear to me, at least, that harassment in general is also an issue.
I am very aware this is also an issue. Toxicity in an online community is impactful in so many ways, and we want (need) that to change in ours. This is also currently being reviewed.
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Relic has a vision for the game. They share that vision in little tid-bits spread out among all the different communities. We are left trying to piece it together. So, yea, don't feel silly.
We are aware that this is an area we need to improve upon, and are currently working to set up a better framework with which to do so. It will not be an overnight change as much as I would love to see that, it's going to take a significant amount of work. We are very committed to that work, and I certainly feel that it is exceptionally key to our success. Our community will certainly start to see things evolve over the coming months. |
My point is that this isn't the first time this has been an issue, as many others have had similar negative experiences with Relic balance developers prior to the one being addressed here in this thread. The fact is, it took some really obvious misconduct from a relic employee to evoke a response, which makes me question the manner in which you brief your employees on how they are expected to act when interacting with the community. It's embarrassing because this has been par for the course (see truck pushing) until enough of a stink was made of it by the community to attract your attention.
I appreciate the direct response, and the opportunity to voice our concern in this thread, Cynthia. I'm sure you guys will deal with the situation accordingly. I'm not trying to make mountains out of molehills here, if Brad were not a Relic employee this wouldn't even be a blip on the radar compared to some of the replay chats out there. Unfortunately for Brad, he does work for Relic, sorry you have to clean up the mess.
This is fair feedback, and very much why we are conducting a review of our communications. I do want to state that like any company, we have policies which employees are required to adhere to.
I can't comment on other scenarios that may have occurred without my knowledge, but I will say that if anyone within our community has concerns on this subject I strongly encourage you to reach out to me via private message. |
I'm fairly certain they are referring to the fact that an apology was issued on a fan website before significant internal disciplinary action was taken against the employee that was caught flaming/abusing customers.
This is incorrect. Not really sure how this information would be something he's referring to, or even something a member of our community would have knowledge of. It's very important to us that this apology message was broadcast in this community, where things transpired. |
The fact this this is being addressed by the community rather than Relic is just embarrassing.
Not quite sure what you mean by this.
I'm part of the Relic Community Team, officially employed here at the studio. The communication in this thread comes directly from us as a studio and is representative of our official views on this subject.
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Even if the players wrote bad words as a Relic employee insulting your clients is not really the smartest thing to do specially when the last patch made some people angry at the state of balance.
Completely agree, and this is why we took to the forums to let you guys know that we also feel this way. |
I did not expect that reply from VonIvan at all.  I think this is a good time to reflect how the community interacts with Relic.
We hold ourselves to a high standard, and are reviewing how we meet those standards internally.
But we also very much support our coworkers and employees.
In addition to our interactions with the community, we will also be reviewing our policies regarding how we internally support Relic staff that are on the receiving end of harassment. The bottom line is that EVERYONE needs to treat each other with respect. |
No. She´s also concerned about this nonsense vs some famous caster I bet.
Casters aren't employees of Relic. While the behavior of our community when interacting with each other is very much something that concerns us, this situation specifically involved one of our own.
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VonManteuffel 
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