This new 'punishing good play/ rewarding bad play' issue seems to be a residual problem from the original CoH to me. When I first started playing the game competitively I was mercilessly destroyed in the first 20 or so games, and didn't play online for a couple of years later until i stumbled onto GR. then it was more accessible to me (not that I'm that good of a player.)
But the problem was there was no information available through the game that taught you the necessary gameplay mechanics needed for anything else other than the campaign. You had to go elsewhere to learn it, and I think this is the reason we are experiencing these wierd balancing mechanics.
It seems like a pretty poor solution to a very big problem to me. I'm aware that we got 5 or so video tutorials now (thanks for that) but what's to stop relic from linking to the community (strat talks and new BO's) when you log into the multiplayer lobby?? That would begin to educate a lot more people really quickly and would probably raise the bar for average standard of players as well as teach new players what to expect (possibilities) from their opponents and fundamental gameplay mechanics. this same system could also be used to showcase tourneys to the whole playerbase as well..
If they had this they could do away with this wierd 'comeback' system and put everyone on a level playing field.
The comeback system is a good idea, it's just more powerful than it should be. Fixing it requires tweaking numbers more than anything.
I agree that Relic should be promoting community content more than they are. Heroes of Newerth was a game that always showed a livestream on the front page for you to watch, and League of Legends gives you the option to watch 5 unique mid to high-level games. Even watching games helps players get better, and most players won't take the time to download and watch a replay by themselves.