Relic isnt the best at managing this game. Agreed. On the other hand, I don't believe you need to be biased towards relic to support their decisions though. I personally prefer to look at the good things relic has done rather than the bad. I believe relic needs more positive feedback on things they are doing right rather than what they're doing wrong.
Imo, bias is never a good thing as it will always cloud your judgement against someone/something. Customer loyalty and support is always a good thing as long as it's not blind. I remember back when Relic were releasing the Brits, (up to that point they were improving) I wanted to pay for the extra DLCs and skins to support Relic. Now to be honest, they can go fly a kite lol. There is very little Relic is doing right at the moment. (ESL and community interaction are two positives I can think of) You'll notice though, most of these positives aren't even to improve the base game. Funnily enough, even goals like reducing call in meta several months back wasn't that effective as a lot of soviet metas will rely on KV 8s and IS 2s. (although call ins have improved with Wehrmacht and USF) I've actually switched to DoW 2 Elite mod and there's so many ideas Relic could pull from it. E.g nuke abilities require you to tech as well as some of the call in units.
Maybe I'm just a bit pessimistic, I'm quite sad my favourite game of all time has been ruined for me. I like to think I'm not biased. Dota 2 used to be my game of choice with 1454 hours accumulated. However, I switched to CoH 2 after the USF was released. Now I have 1168 hours of CoH 2 in about half the time period I played Dota 2. Even though Dota 2 is balanced waaaayyyy better than CoH 2, with P2W being non-existent, CoH 2 is just a more exciting game to play in my opinion.
If Relic's focus was actually fixing the game's engine and doing small balance adjustments, instead of this shitty DLC and and patches we're getting, I think they would make more money. People would want to buy skins, faceplates and decals to customize their army and support Relic's good behaviour (I know I would). However, they would have to get more artists working on these cosmetics but I'd say it would be less work than trying to balance new commanders which pulls away balance from the core units. It would simply lead to a better game.
Edit: Going back to Dota 2, I wanted to add that I've probably spent around $60+ on cosmetics and compendiums(which are basically 'interactive tickets' to the Dota Internationals). So I've pretty much spent full price on a game that's free. I don't regret it as Dota 2 was constantly improving with incredibly few hiccups when they introduced new heroes. Can you believe a game with 111 heroes is more balanced than a game with about 40+ commanders? Also DoW 2 Elite has 7 factions (these can be mirrored) which are asymmetrically better balanced than the 5 CoH 2 has.