You cant really blame them. They have been so focused on balance and optimization for the last two years. Putting a rebinding for hotkeys would take years of programming alone.
Well I dont know if you know Relic, but this is pretty consistent all around for them not just for the site. They are just Relic. When you know them for years, this isnt suprising at all.
Good job relic, eventhough you fucked up before you are rapidly implementing Hotfixes. This is a real praise, not sarcasm FYI. I dont mind if a company fucks up from time to time, if they fix it quickly.