The fact that this patch was driven by community sourced ideas doesn't change the fact that it pretty made the game completely unplayable and incredibly unbalanced. The only time i can remember it being more fucked was at march deployment.
You took my quote out of context. I quoted him because he made a statement saying that Relic wasn't ever going to redesign factions/listen to the community when clearly they are doing exactly that.
As far as balance goes, yes obviously there are some issues, but the game being "completely unplayable" is absolute hyperbole. The change to the call in meta alone is a huge breath of fresh air for the game. The negative post patch reaction that is so common in this community might have some merit in terms of "omg wtf xyz op" but you can't deny that the game is heading the right direction. The changes to call ins, the redesign of the soviet tech structure, and the ability of MGs to actually function as crowd control units is a HUGE step forward for the game.
Massive shifts in the meta will always be followed by balance issues at the highest level, but progressive changes in the game shouldn't be discouraged just because there might be a period of imbalance for a few weeks/months. Your attitude towards these changes aren't uncommon within the community, but IMO they are shortsighted and petty.