I know that today you only buy "licenses" instead of an actual copy. I'd be interested if that would actually stand up in court case, e.g. if Steam disappeared or something, since this system effectively works exactly the same way as buying a hard copy and everything in the store also suggests that you "buy the game", not a license to play. But that's another topic, so I'll leave it at that.
I don't care what Relic writes in its Eula. Relic being able to revoke the product I bought at any time without compensation or getting any information how I can dispute that, is putting me into a bad spot from the start. It's a system in which they have all the leverage and I don't. I can't just withdraw my money from their account just because they broke their game with a patch or something else that can go wrong. It's a disadvantage of their product and should be counted as their product being lower value. Most people don't care though until they get banned. The majority of bans are rightful (at least I guess/hope so), but there definitely are cases of wrong banning. The better they do their job, the less wrongful banning cases there are, but they will still be there. Relic (or any company for that matter) not providing any realistic course to appeal for a ban further lowers their product value.
The current practice of not giving any information might be industry standard, but is inherently anti consumer. I don't see why I should not criticise that system.
I don't know what factors exactly lead to Rosbone's ban. I guess him joking about the appearance of Relic employees was the trigger, maybe there's more, maybe not. I have literally no idea, I have never talked to any Relic employee ever. Which also leads to the next question: Should Relic even moderate based on behaviour on other platforms? And which platforms? And in which cases?
That not game industry standard, that's trade/industry/whatever company standard. And bare with me but if tomorrow Microsoft release an update that wreck your Windows and all data stored... I have bad news for you.
Relic has delivered a game that works and been willing to patch every bug they find and to continue to do so for a certain time as per industry standard. From that your opinion that what they delivered doesn't meet your expectation is on you. Steam gives you 2 hours to refund and I don't know how the code of sale generally apply to this particular kind of service sold but I'm pretty sure that if you buy something, use it and don't like it afterward you're not going to get much from the vendor.
You make an interesting point that counters what you are trying to do.
If you were a company making a game. You dont want to pay someone to sit in a cubicle all day explaining to people why they got banned.
You can:
A) Explain to people why they got banned and post a date of release.
B) Explain nothing and possibly get a legal action started against you.
You are right. I should bring legal action against Relic. Then maybe they will see the benefits of just posting some information on the game screen.
Which way is more cost effective for Relic?
1) Pay no one and print the answer in game.
2) Pay someone a low salary to answer inquiries all day.
3) Pay legal fees when they get sued. Lawyers are cheap I hear.
BAN CODE
I was talking to someone who got banned from another product and they stated the company sent you a number. You could then log on and enter your ban code. This would have more details about why you got banned.
This would be very easy to implement. PageP could bang this out in under an hour. Since it is Relic, it will take 6 months at least. But it could be done. And they would not have to touch the game/server side code.
Sounds like a good option also.
Legal fees is part of any company budget. You're seeing this from a Private point of view but from Company perspective it is almost always better to go legal. It doesn't mean only going before a judge and spend hours appealing a case, it means everything said, any documents produced get a certain weight and from that a decision can be made to compromise or follow the legal path.
Anyway the way you speak of Relic in any of your post seal that it's most unlikely you get anything from them anymore, and Imo they're 100% right looking at how to turn any piece of information you get from them.