The game was 6 years old and SEGA had no legal obligation to keep it going.
So we owe them a favour, is that what you mean? "Come on, lets cut them some slack!"
Talking legal obligations, I doubt that they ever had any. I don't know if there is some limitation period for which they must support their game, is there? But I'm a customer and I don't care. Don't forget that CoH is being sold now, and money is being asked for it.
Anyway, since when CoH players has such low standards? What about appraciation and other kind of obligations to such a loyal and dedicated community? Only if Relic or Sega don't value that, then let them have no obligations and may CoH be played by compstompers only. If name and image is not important for a games-developing company, what is? Loyal customers should be an asset for small and poor company that they are described as.
I say, we clearly express what we want from coh. And if it's not there, we bash them as we like. Don't get hooked by the idea that we've already got enough for what we paid and that whatever decision they take now is fine with us. Past CoH experience has been great, but what matters is present and future. If they can't keep up to certain standard, I'll think of them as amateurs, and my comments concerning Relic or Sega will be only negative.