I did never recieve free DLC from Relic.
Your point is invalid so damn much as a fair amount of changes in the last big patch were from miragefla's mod
They implemented balance changes but not actual bug fixes, read the post again and my point still stands.
The simple matter is that Relic's egos are so huge that they can not stand it when someone outside of the company can easily solve a technical problem with their game.
The usual excuses of they can't devote QA time start coming out, then Relic releases a patch where they still haven't worked out how to integrate builds comes out and old bugs show up out of the blue.
Then when people complain about the shit service they are getting, Relic stop talking because they don't like how people react to the shit patches they put out and the complete lack of communication form them.
At the end of the day if they want a more positive player the base they should really be more pro active in talking to the player base and stop having a strop when people get upset with Relic's sub par products.