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Ardenns locked out after Brits update

3 Sep 2015, 20:51 PM
#1
avatar of QmaPL

Posts: 115

Hi,

I have just bought Ardenns and it was playable for ONE day only.

The problem is a permanent BUY but not PLAY button now on the campaign screen!

Any solutions?
3 Sep 2015, 21:00 PM
#2
avatar of 5trategos

Posts: 449

Steam added a money back guarantee policy. I'd go with that.

Seriously, forget AA, it's what Relic did.
4 Sep 2015, 07:48 AM
#3
avatar of QmaPL

Posts: 115

It was just 0,99€ ...
4 Sep 2015, 07:55 AM
#4
avatar of Lemontree

Posts: 67

I could be wrong but guessing from that price, sounds like you were playing AA while it was free to play then instead of buying AA, bought fox company rangers dlc for AA instead of the actual expansion.
4 Sep 2015, 08:01 AM
#5
avatar of Ful4n0

Posts: 345

what lemon says...I have bougth AA this weekend after trying it for free. It costed 10€, and then I bougth too FOX Ranger Company, and it costed 1 €.


I suppose you can check in steam if you own fox rangers commander or AA or both.
4 Sep 2015, 08:16 AM
#6
avatar of __deleted__

Posts: 830

Lol they made a fox rangers dlc for the dlc itself and asked money for it?

LMAO :foreveralone:
4 Sep 2015, 08:28 AM
#7
avatar of CadianGuardsman

Posts: 348

Lol they made a fox rangers dlc for the dlc itself and asked money for it?

LMAO :foreveralone:


They consider AA a expansion pack rather than DLC. I don't know either.
4 Sep 2015, 08:43 AM
#8
avatar of QmaPL

Posts: 115

I bought AA DLC for 0,99€. Do not know if it was or not a free weekend and I do not care. I bought what was written and expect it to run, DOT.

(Nor I have any new commanders, btw)
4 Sep 2015, 08:59 AM
#9
avatar of Ful4n0

Posts: 345

then check your steam. There you can see all the DLC added to COH2. is listed there your AA dlc????
4 Sep 2015, 11:24 AM
#10
avatar of QmaPL

Posts: 115

Yes it's listed using Steam interface but in game it's ready to buy.

I asked for refund - the answer was: you played more then 2h so no refund possible. They stated 18h what could be a COH2 time but not AA DLC for sure.


Oh, and one more. I have opened the ticket on the Steam Support Page. No answer for 3 days ....

Drama...

Edit:

I have opened Paypal Dispute now :)
Let's dance steam ...
4 Sep 2015, 12:48 PM
#11
avatar of Puppetmaster
Patrion 310

Posts: 871

You should be careful with using PayPal dispute as you may end up with your steam account banned.
4 Sep 2015, 13:14 PM
#12
avatar of Katitof

Posts: 17914 | Subs: 8

jump backJump back to quoted post4 Sep 2015, 11:24 AMQmaPL
Yes it's listed using Steam interface but in game it's ready to buy.

I asked for refund - the answer was: you played more then 2h so no refund possible. They stated 18h what could be a COH2 time but not AA DLC for sure.


Oh, and one more. I have opened the ticket on the Steam Support Page. No answer for 3 days ....

Drama...

Edit:

I have opened Paypal Dispute now :)
Let's dance steam ...


Well then, at best from now on you'll never be able to use paypal on steam and in worst case, steam will ban you for fraud.

From your description it sounds like you have bought discounted Ranger company, because this is the only AA related content that costed 0.99 cent, AA itself was around ~10 euro after discount.

Steam will dance with you, but on the long run, it'll be Gabe still standing.
4 Sep 2015, 14:26 PM
#13
avatar of sigah

Posts: 100

Your paypal dispute won't change a thing.
If you boought it via steam I am 99% sure you have bought this and not this.
Accidentally you bought the "Fox Rangers" during the free weekend and might have thought you bought Ardennes assault, but you don't.
Fox Ranger without Ardennes Assault is pretty useless.^^
4 Sep 2015, 15:57 PM
#14
avatar of QmaPL

Posts: 115

Sigah: Could be it's a point :) Thanks for this idea.

But how is it possible to buy Rangers if I do not have AA ?
And more should I see them on my commanders list or no?
4 Sep 2015, 16:03 PM
#15
avatar of QmaPL

Posts: 115



Well then, at best from now on you'll never be able to use paypal on steam and in worst case, steam will ban you for fraud.


So it means you may pay steam but if you will not get what you pay for or it's unusable you may say "good bye" to your money ... There is also no contact from their side, no one to explain what's going on. Truly good service.

One more - NOWHERE it was written it will not work without AA!

Edit:

It was written, may bad ... I just hit the free weekend, so played, so can not ask for refund and can not play as free weekend ended ... nice.
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