Therefore the success of your strategy requires three things:
1) That Relic don't care about fixing problems
2) But they do care enough to do if there is a big enough headache created about it
3) That you either are perfectly capable of judging how apathetic Relic are about their own product, OR, you are willing to take the risk that the game be unplayable for as long it takes them fix it (which may be never)
The argument only requires two things, because as you've said, no.3 is optional.
The first two arguments are not at all contradictory.
1. Politician doesn't care about his country
2. But he needs to pretend to give a shite in order to get re-elected.
While managing an online video game is not the same as running a country with nuclear weapons, all management follows the same tropes.
1. Manager is managing what they manage because they care about it
2. They do it for money
3. They kind of care about the game, but would immediately stop of they weren't paid. HINT: Unlike French Revolutionaries, etc, who actually really cared about what they were doing.
It may be unreasonable to expect Relic, or any company, to fall into no.1. What we are really hoping is that Relic doesn't fall into no.2
Hiding behind NDA, refusing to communicate with the community, being owned by SEGA and existing as a corporation after corporations arguably caused the GFC arguably due to their own greed, do not benefit relic's case for staying out of no.2
Cynthia being community manager while Gamergate is ongoing, does not necessarily help her cause either.
At many times in the past have video game developers been accused of greed, etc. For example, Riot Games has released patches every two weeks for the first 2-3 years of League of Legends. Every time the vocal minority calls them greedy pigs etc for charging high prices for new champions, people have plenty of evidence to suggest otherwise
1. They generously fund LCS every year, as well as maintain dedicated E-sports departments. E-sports Hamburg office has 9 openings, last time I checked.
2. Balance patches every 2 weeks shows dedication for making a genuinely good game
Riot games has not been perfect, and I could go on to list in length the things they have done/failed to do. Some of these things have actually been quite questionable, for example, refusing to ban someone who was clearly cheating due to a (high profile) case of domestic abuse involving said person, and it is not against the laws of logic that Riot Games is just putting on a massive front to disguise its evil ambitions, riot at least holds a defensible position.
Relic's NDA policy, and its poor track record (war spoils still not fixed aftea a year, etc) do not give it the same defensible position. While, as I have mentioned, this does not automatically give it evil maniac status, one cannot be blamed for assigning them this title.