Thank you for contacting the THQ online store.
Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.
Does this mean I dont get my ££££MONEY££££ back?
THQShop Refund
14 Mar 2013, 18:47 PM
#1
Posts: 32
14 Mar 2013, 19:02 PM
#2
Posts: 1560 | Subs: 1
Thank you for contacting the THQ online store.
Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.
Does this mean I dont get my ££££MONEY££££ back?
Euh, the answer is right there?
14 Mar 2013, 19:35 PM
#3
Posts: 32
Thank you for contacting the THQ online store.
Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.
Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764
Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.
Selected Reasons: CancelOrder - CancelDigital - WrongProduct
Shopper Email: artistics18@hotmail.com
Shopper Comments: Order Number: 15786072445
I've found out that now my CoH2 pre order has been affected and now I
want a refund so I can order from different retailer.
Thanks
100% right from the email.
Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.
Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764
Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.
Selected Reasons: CancelOrder - CancelDigital - WrongProduct
Shopper Email: artistics18@hotmail.com
Shopper Comments: Order Number: 15786072445
I've found out that now my CoH2 pre order has been affected and now I
want a refund so I can order from different retailer.
Thanks
100% right from the email.
14 Mar 2013, 19:44 PM
#4
Posts: 1560 | Subs: 1
Again, the reply states that they won't charge your creditcard. So you don't have to worry 
14 Mar 2013, 19:52 PM
#5
Posts: 32
Again, the reply states that they won't charge your creditcard. So you don't have to worry
So this means I DO get my money back?
14 Mar 2013, 19:59 PM
#6
Posts: 1560 | Subs: 1
So this means I DO get my money back?
From what I've read and understand from your posts, yes.
14 Mar 2013, 20:12 PM
#7
4 Posts: 505
Whoa whoa, wait a minute. do you mean to tell me that he WILL get his MONEY BACK!?
14 Mar 2013, 20:13 PM
#8
Posts: 32
Thanks for Helping me with this confusion.
15 Mar 2013, 00:29 AM
#9
Posts: 331
Whoa whoa, wait a minute. do you mean to tell me that he WILL get his MONEY BACK!?
Yes but in either pesos or simoleons
15 Mar 2013, 03:36 AM
#10
Posts: 1620 | Subs: 2
Is OP going to get his money back?
Signature by Ginnungagap
15 Mar 2013, 03:59 AM
#11
Posts: 82
Yes but in either pesos or simoleons
Simoleons. I wasn't aware EA bought Relic
15 Mar 2013, 05:04 AM
#12
Posts: 56
This is why I would never work in the customer service department. I face-palmed so hard I have a scar now. :/
15 Mar 2013, 10:14 AM
#13
Posts: 1164
Has anyone really been far even as decided to use even go want to do look more like?
15 Mar 2013, 10:31 AM
#14
Posts: 1560 | Subs: 1
Has anyone really been far even as decided to use even go want to do look more like?
Okay, I've read that sentence 5 times now.. And it still doesn't make any sense whatsoever
15 Mar 2013, 10:55 AM
#15
Posts: 32
Will be checking my bank statement/transaction to see if I have receive a refund, or if the money was even taken on the 15th sep 2012 (day I ordered)
15 Mar 2013, 11:38 AM
#16
Posts: 35
Has anyone really been far even as decided to use even go want to do look more like?
15 Mar 2013, 11:39 AM
#17
5 
Posts: 16697 | Subs: 12
or if the money was even taken on the 15th sep 2012 (day I ordered)
A good first step, I think we can all agree.
Such a splendid idea, in fact, that one might think you would have done that before making this thread and confusing the daylights out of just about everybody.
15 Mar 2013, 12:23 PM
#18
Posts: 1164
Okay, I've read that sentence 5 times now.. And it still doesn't make any sense whatsoever
really? well that sentence is popular enough that when i start out typing it in google, auto-complete gives me this exact example after "has" and a space.
15 Mar 2013, 12:26 PM
#19
15 
Posts: 1708 | Subs: 2
this thread makes my head hurt
15 Mar 2013, 12:56 PM
#20
Posts: 32
Lol, sorry for that, but I myself found the reply very confusing, but I replied back on whether I did receive my refund and this was the reply:
Thank you for contacting the THQ online store.
You are only charged for an order once it is shipped.
The charge you have referenced is a pre-authorization only.
A pre-authorization is a temporary hold to verify that funds are
available when you place an order. Pre-authorizations are typically
removed from your credit card transaction history when the full charge
processes and funds are withdrawn. However, in some cases, this process
can take up to 2 business days. Rest assured, you will only be charged
once for your purchase.
Please note that debit cards may display both the pre-authorization and
the completed payment as full charges for up to 5 to 7 business days
from the date of purchase. If you need assistance removing a
pre-authorization from your debit card transaction history, please
contact your bank or financial institution. We are not able to assist
with this action at the THQ online store.
Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764
Thank you for contacting the THQ online store.
You are only charged for an order once it is shipped.
The charge you have referenced is a pre-authorization only.
A pre-authorization is a temporary hold to verify that funds are
available when you place an order. Pre-authorizations are typically
removed from your credit card transaction history when the full charge
processes and funds are withdrawn. However, in some cases, this process
can take up to 2 business days. Rest assured, you will only be charged
once for your purchase.
Please note that debit cards may display both the pre-authorization and
the completed payment as full charges for up to 5 to 7 business days
from the date of purchase. If you need assistance removing a
pre-authorization from your debit card transaction history, please
contact your bank or financial institution. We are not able to assist
with this action at the THQ online store.
Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764
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