Complete BS by relic. Cheaters should be banned. Players invest thousands of hours promoting and playing their product and they choose to go soft on the players who choose to ruin the gameplay of the honest players. Who is in charge of this company? They need to be fired. Cheating is the same as stealing game it does nothing but ruin the product.
He might as well be banned. No reputable player will ever partner up with him again. They should release the names of everyone though, if they aren't getting banned they need to at least be publicly shamed.