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Jump back to quoted post17 Jul 2013, 08:30 AMMadrRasha

Why are people with around or less 50 posts leaving their negative feedback? So much hate on the balance from some who i pressume dont have total 100 hours played or dont even know game but just comment on random stuff they dont like without realising that this game is rly hard to get into and hard to get a grip on
Ive seen so much players when i either play soviets or germans , opponent saying the nation i play atm is OP
Im sick and tired of that so i would ask for experienced players to leave their feedback if they either love or dislike certan things , and imply what things need more work or tweak

Jump back to quoted post16 Jul 2013, 21:53 PMNoun

Most of that was provided by Twitch. I believe it's an API call mostly, with some backend stuff and then our UI on top of it.

See how I make it seem like I know what I'm talking about.

The moral of the story is that it didn't take much time, and we didn't put anything aside to do it. So it's not the reason that thing X isn't in the game.

Jump back to quoted post16 Jul 2013, 19:02 PMNoun

Sorry to hear you're worried about the game.

We're exceptionally happy with it's performance so far, and with how it's been received. Some things aren't perfect, sure, but then they never are on launch. For example the leaderboard situation is not something we're happy about, and we share the community's frustration with that. We hope to have it resolved as soon as possible.

As OnkelSam pointed out we're actively working with the community both here and on the official forums to take in feedback, and share what we can of what we're hoping to do in the future.

As you say it's 2013, and not 2008. As such it's even more important to have a rational and thoughtful process of deploying game updates. Rushing fixes out just so it looks like we're doing something might be good for some kind of "community management" or "PR" but it would be a disaster for the game. We'd much rather take our time and deploy something we have faith in than rush.

Which isn't to say we may never make mistakes, but by being methodical we hope to limit them.

Further I do disagree that we've been slow in updating the game. It's been out for 3 weeks and we've 3 updates (not including Day 0) and have another one in the works.

Again as OnkleSam points out a lot of people's frustration is coming with a lack of historical context. It's easy to look at CoH and say that it has more than CoH 2, when it's not taken into account that CoH is over seven years old and has two expansion packs released for it.

If we did a bad job of setting the expectations that CoH 2 at launch would be more like CoH at launch than CoH now, that's on us.

We've very happy with how the game launched. In a day when the largest publishers are fumbling launches like Diablo III and Sim City, we had remarkably few issues. No launch is perfect, but the game is incredibly stable for a PC title and we're not having to spend most of our time fixing issues impacting the majority of the player base.

I'll also address UGBEAR's complaint about "soon" or "we're working on it". We believe in open communication with the community. However that's never going to mean you guys get to know everything that's happening at all times. We can either be honest with you and say that we're working on something, or we can just not say anything.

I realize that what you'd rather is to have us say, "Well that will be out on August 32nd at 11:45 am PDT". But that's not realistic, and will never happen. As we see with the Leaderboards things fall behind, for reasons that are often out of our control. We'd like to let you know what's on our radar, or being worked on, but we can't commit to things where we might not make it.

A lot of companies just don't say anything about what they're working on until they're ready to ship it. We're trying another way, if it's not working we can change.

The bottom line though is we are listening to feedback. We're also watching the in-game stats and metrics, and those often tell us more than forum posts can. For all the people who dramatically are declaring that they're never playing again (all games have that and it's funny to see how many of them then post the next day as if they've never said it) our retention rate (the number of players who play and then play later) is incredibly high.

We committed to continually improving the game, just as we did with Company of Heroes. We hope that's with your help.