if there not gonna provide support i suggest looking into other stream services to see if you can get more support because they don't appear to be giving any. this happens when they discover they don't have to lift a finger to keep people around because there the best. and go into I can do what I want mode (I dont' give a crap about you.)
1 suggestion that might help alleviate the problem for some would be to broadcast in 720p so that more people can watch without lag. it still looks very nice in 720p.

but more importantly no matter how hard it may be to leave 1080p i think it might be better so that more viewers can watch the stream i can barely watch it myself and 360p is just to blocky can't see a thing.