COH2 Crashes on start up - Bugsplat report(HALP)

Yeah so i have 800+ hours on diz great game. I reformated my PC some time ago and ever since then it wont launch !!?! im so god damn frustrated ..been trying/looking at every post i could find about this prop - but NOTHING helped D: plz...haalp


RELICCOH2 started at 2017-05-19 15:59
OS NT 6.1 (sp1.0) x64, 6134MB Physical Memory, 3223 Physical Available, 4095 Virtual Total, 3921 Virtual Available, 6133 Page file.
RUN-OPTIONS []
WORKING-DIR [C:\Program Files (x86)\Steam\steamapps\common\Company of Heroes 2]
USER [Thomas]
LOCALE [DAN]

15:59:34.83 GAME -- Current Steam name is [Silver | Samurai]
15:59:34.83 GAME -- steam returned language 'english'
15:59:34.86 Primary CPU is a 2668MHz [Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz]
15:59:34.86 Architecture [0], Level [6], Revision [6661].
15:59:34.86 8 logical processor(s) detected.
15:59:34.86 4 physical processor(s) detected.
15:59:34.86 1 processor(s) nodes detected.
15:59:34.86 MATHBOX -- Version=6, Mode=SSE
15:59:34.86 Using [C:\Users\Thomas\Documents\My Games\Company of Heroes 2\] as base writable folder
15:59:34.86 Game -- System temp path is [C:\Users\Thomas\AppData\Local\Temp\]
15:59:34.90 SYSTEMCONFIG -- Failed to load configuration from 'userdata:configuration_system.lua'.

Application closed with error code 1129468744

Anyone ? D:

Did you change your OS to windows 10? Some players reported that they face something similar aftar windows 10 last update. On the other hand the report suggest you use windows 7 but it is still worth asking becouse it may be wrong.

Also, you can try to validate games cache via steam or reinstalling it. It solves many problems with steam games. The .lua file that fails to load may be corrupted.

Prompt it to launch in windowed mode via steam. See if that fixes the issue. If so, then a verify of the game cache will most likely fix the issue..

Thanks alot guys ! ok so i tried both Verifying and starting in windowed mode(with -lockmouse -window -nomovies) Still the same..

So..any other good ideas ? and thanks again guys. I miss playing this so much ! D: (oh and btw im using windows 7!)

There has been a couple of issues with this in COH2s history. 1st was anti virus software was not allowing COH2 to run and the second was g-sync crashing the game on start up. You can try disabling your anti virus and see if that works or disable g-sync if your monitor supports it.

@ Mongal - Thanks man i really apreciate it ! to my letdown no fix yet. I tried closing my Anti-virus - no help. And this G-sync thing your talking about..hmm..Im using an older Samsung Syncmaster P2450 so i dont think it supports g-sync.

Anyone else ?? xD

Can no one help ?! D: im getting desperate

A couple of days ago my pc didn't want to start up coh2 bcs i said i had to start up steam, while i was literally talking with somebody on steam. Then i kept clicking on the coh2 icon and i got a bugsplat while starting up as well.
I just verified my game cache and it worked again. Did you try this yet, even though it's a pretty basic solution? ^^

edit: nvm you did that

It could be a driver update issue. Try going back to an earlier version of your driver (video card). It helped a lot with bugs with coh2 in the past for me (i have amd).

Yeah so i have 800+ hours on diz great game. I reformated my PC some time ago and ever since then it wont launch !!?! im so god damn frustrated ..been trying/looking at every post i could find about this prop - but NOTHING helped D: plz...haalp


RELICCOH2 started at 2017-05-19 15:59
OS NT 6.1 (sp1.0) x64, 6134MB Physical Memory, 3223 Physical Available, 4095 Virtual Total, 3921 Virtual Available, 6133 Page file.
RUN-OPTIONS []
WORKING-DIR [C:\Program Files (x86)\Steam\steamapps\common\Company of Heroes 2]
USER [Thomas]
LOCALE [DAN]

15:59:34.83 GAME -- Current Steam name is [Silver | Samurai]
15:59:34.83 GAME -- steam returned language 'english'
15:59:34.86 Primary CPU is a 2668MHz [Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz]
15:59:34.86 Architecture [0], Level [6], Revision [6661].
15:59:34.86 8 logical processor(s) detected.
15:59:34.86 4 physical processor(s) detected.
15:59:34.86 1 processor(s) nodes detected.
15:59:34.86 MATHBOX -- Version=6, Mode=SSE
15:59:34.86 Using [C:\Users\Thomas\Documents\My Games\Company of Heroes 2\] as base writable folder
15:59:34.86 Game -- System temp path is [C:\Users\Thomas\AppData\Local\Temp\]
15:59:34.90 SYSTEMCONFIG -- Failed to load configuration from 'userdata:configuration_system.lua'.

Application closed with error code 1129468744

Thomas, did you try to run coh2 with administrator right ?

@le_saucisson_masque yeah man, i tried with administrator mode - still crashes with bugsplat report i really dont get it..

@ Hooligan how do i go back with a video driver ?? do i get it at Nvidias then i guess ? xD

So far nothing has worked..there must be someone that can help D:

Remove this folder "C:\yourpcname\Unkown\Documents\My Games\Company of Heroes 2" and then start COH2 with administration rights.

As you can see in your error logs it fails to load "15:59:34.90 SYSTEMCONFIG -- Failed to load configuration from 'userdata:configuration_system.lua'."

By removing the folder I just stated before it will create a new file for this.

@ Obersoldat - I did exactly what you told me 2, yet it STILL crashes with bugsplat....But thanks for the help !


The hope is dying :'(

@ Obersoldat - I did exactly what you told me 2, yet it STILL crashes with bugsplat....But thanks for the help !


The hope is dying :'(

Try with divers: You just go to http://www.nvidia.pl/Download/Find.aspx and find some older one than you already have. Try a few of them if it doesnt work.

@ Ferwiner Alright much apreciated again pal ! I´ll let you guys know, how it went.

Okok...So i tried driver version 376.33 and 372.90..and my oh my...still..that ..damn bugsplat report -_______-

I tried almost everything by the book...i dont get it..whats the damn problem ?! XD im starting to loose hope, but i will give a BIG shoutout to all of you guys who took time to help me. Your help is just amazing. Gotta say anyway good weekend to yall !

You can try to create a new configuration_user.lua file

Just open notepad and copy paste everything from the spoiler below
Show Spoiler

Now save this file as "configuration_user.lua" located at "C:\Users\yourpc\Documents\My Games\Company of Heroes 2"

Be sure the overwrite the existing file if there is any.

@ Obersoldat followed your instructions step-by-step and still the f****** report appears.....!!!!!!!!! going slighty insane here XD