The majority of people who played vCoH never played against other people. They either played compstomp or campaign. We don't have info for CoH2, but it's safe to assume that trend hasn't changed.
Everything Relic has done so far has been targeted at that group of players. Until we see otherwise, I think it's safe to assume that those players are their first priority.
just to be sure... the competetive players do not want relic to shut out or ignore the single players/compstompers/whatever. even the decision to cater to their needs and demands first would have been acceptable. but the decision to not only NOT support the "competetive" side of the game, but also to disregard the "casual" gamers (lobbies etc.) has caused a rift between the devs and the players that is pretty deep.
don't get me wrong, it IS possible to satisfy the needs and demands of both groups (casual and competetive gamers). Relic (so far) has chosen to satisfy neither group of players.
imho, the main rift between players that "don't like" and players that "like" the game, is that the players that don't like it are not content with the core gameplay and the amount of options it offers. i have to reiterate that balance is NOT one of the main concerns (remember vCoH 2.601 airborne? yes, strafe was OP, but a simple balance patch can fix an imbalance like that... but a patch would not be able to remove brits from the game for example), but that the core gameplay is one of the main "turn offs" for the competetive gamers, since it is actually a step back from the (already pretty simple) vCoH system of 3 fixed commanders per faction.
mind you that if you don't own the (alleged) P2W commanders, there is no way for you to find out how strong those commanders are (apart from reverse engineering the game files) other than to buy them and try them out. You COULD of course just play multiplayer and hope that you get an opponent with that commander, but then again, his skill level might be vastly inferior/superior for all that you know, so unless you're really lucky you might misinterpret the "real" strength of this commander for a quite a while. THAT is not what one would consider "competetive".