Hello
I just got a Logitech G502 mouse.
It works fine in my laptop. However, it does not work in my desktop.
It is very weird. It gets powered on, I see the laser and and light on the "G". But clicking and tracking are not working.
I tried reinstalling Logitech Gaming Software and I even deleted HID Mouse Compliant and reinstalled without a mouse on desktop, which was a pain.
So on my Device Manager, I have "Logitech HID compliant Unifying Mouse". and one thing I notice is how on my laptop where my G502 works, and the one I use another wireless mouse on, there are two "HID compliant Mouse" listed.
Other two wireless mouses I got works just fine on the desktop but this mouse refuses to work.
Help please.
A Mouse not working
23 Feb 2016, 19:40 PM
#1
4 
Posts: 4301 | Subs: 2
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24 Feb 2016, 09:14 AM
#2
Posts: 830 | Subs: 3
Hello,
G502 Proteus Core or G502 Proteus Spectrum?
Firmware uptodate ?
Is it the same OS than your laptop ?
Mouse plug into USB 2 or USB 3 port ?
G502 Proteus Core or G502 Proteus Spectrum?
Firmware uptodate ?
Is it the same OS than your laptop ?
Mouse plug into USB 2 or USB 3 port ?
24 Feb 2016, 09:58 AM
#3
Posts: 466
i have had this error before. the mouse is clashing with another driver. go to device manager and uninstall everything under pointing devices. then restart.
by any chance do u have a touch screen on ur pc?
by any chance do u have a touch screen on ur pc?
1. Relic bans, not me. 2. It stands in the rules: If you are banned more often, the duration increase and can lead in the end to permaban 3. The Case is bigger as you guys think. So pls step 1 step away pls. 4. I am not a player in the 4vs4 cup, because of RL work.
24 Feb 2016, 12:16 PM
#4
4 Posts: 4301 | Subs: 2
Hello,
G502 Proteus Core or G502 Proteus Spectrum?
Firmware uptodate ?
Is it the same OS than your laptop ?
Mouse plug into USB 2 or USB 3 port ?
core
update done.
win 8 desktop & win 10 laptop.
tried both.
no result.
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24 Feb 2016, 12:18 PM
#5
4 Posts: 4301 | Subs: 2
i have had this error before. the mouse is clashing with another driver. go to device manager and uninstall everything under pointing devices. then restart.
by any chance do u have a touch screen on ur pc?
no touch screen. so i am guessing the pointing devices are things like HID compliant mouse stuff? i did try uninstalling them but did not restart afrer. ill try that.
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24 Feb 2016, 17:50 PM
#6
4 Posts: 4301 | Subs: 2
deleting all pointing device from device manager and programs and restart does not seem to work .
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25 Feb 2016, 11:13 AM
#7
Posts: 830 | Subs: 3
core
update done.
win 8 desktop & win 10 laptop.
tried both.
no result.
Win 8 or 8.1 ?
25 Feb 2016, 22:54 PM
#8
4 Posts: 4301 | Subs: 2
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25 Feb 2016, 22:54 PM
#9
4 Posts: 4301 | Subs: 2
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26 Feb 2016, 11:11 AM
#10
Posts: 830 | Subs: 3
Ok, all uptodate so there's nothing for it but to ask on logitech forum.
28 Feb 2016, 08:26 AM
#11
4 Posts: 4301 | Subs: 2
Ok, all uptodate so there's nothing for it but to ask on logitech forum.
i tested my desktop with another mouse and it actually looks like my desktop is REFUSING all other mouses except the one I already had and used for a while.
So I dont think it is the mouse's problem so how do I fix this?
I tried deleting all mouse and pointing shits on device manager and redownload but no progress.
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6 May 2016, 01:01 AM
#12
Posts: 830 | Subs: 3
Still the issue with the mouse ?
6 May 2016, 01:09 AM
#13
4 Posts: 4301 | Subs: 2
yea. i just gave up for now. maybe when i get new windows fresh install, itll workj
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6 May 2016, 01:14 AM
#14
Posts: 830 | Subs: 3
Ok, that's weird.
Have you tried to reinstall USB driver ?
Have you tried to reinstall USB driver ?
6 May 2016, 02:23 AM
#15
4 Posts: 4301 | Subs: 2
yep. on the device manager. and control panel any additional mouse related stuff.
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8 May 2016, 02:47 AM
#16
Posts: 85
try to connect your mouse in safe mode. then restart.
8 May 2016, 15:31 PM
#17
4 Posts: 4301 | Subs: 2
try to connect your mouse in safe mode. then restart.
ill try that. but i wont have my desktop during the summer so ill try that in fall
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9 May 2016, 11:14 AM
#18
Posts: 21
Hey Pigsoup,
here's something I fished off the logitech website:
https://forums.logitech.com/t5/Logitech-G-Mice/LGS-not-detecting-G502-Proteus-Core/td-p/1283850
Describes your issue I believe.
The TL
R for you is:
Go to the program files logitech software /fwupdater ,and look for the standalone firmware update exe file.
Run that.
Then follow the instructions.
Mouse should be back to normal.
Other possible solution:
First download drivers 8.55.137 (can be found at: http://www.touslesdrivers.com/index.php?v_page=23&v_code=42150)
then:
1) Go to Control Panel
2) Go to Devices and Printers
3) Under devices you should see "Gaming Mouse G502" along with a bunch of other stuff.
4) Right click the G502 icon, and pick "Troubleshooter"
5) Let the troubleshooter do it's thing. It should detect that there is no driver, and then find and install it correctly.
6) Start up the logitec software and it should be working now.
See if it helps you out.
-Durkalina
here's something I fished off the logitech website:
https://forums.logitech.com/t5/Logitech-G-Mice/LGS-not-detecting-G502-Proteus-Core/td-p/1283850
Describes your issue I believe.
The TL
R for you is:Go to the program files logitech software /fwupdater ,and look for the standalone firmware update exe file.
Run that.
Then follow the instructions.
Mouse should be back to normal.
Other possible solution:
First download drivers 8.55.137 (can be found at: http://www.touslesdrivers.com/index.php?v_page=23&v_code=42150)
then:
1) Go to Control Panel
2) Go to Devices and Printers
3) Under devices you should see "Gaming Mouse G502" along with a bunch of other stuff.
4) Right click the G502 icon, and pick "Troubleshooter"
5) Let the troubleshooter do it's thing. It should detect that there is no driver, and then find and install it correctly.
6) Start up the logitec software and it should be working now.
See if it helps you out.
-Durkalina
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