Random black screen.

So I'm playing on an Asus ROG strix GL702ZC
RX 580, Ryzen 1600, 8GB RAM, SSD + HDD (installed on HDD).
The following is rare but it did cost me a won game today.

Randomly while playing the screen will turn pitch black. The audio is lost but the laptop is running. I can't do anything with it until I force shutdown. After the start-up, event log shows no errors (except the unexpected shut down) or anything that could point to any hardware fault.
I ran the perfmon /report and it showed no errors. Hard Disk Sentinel shows healthy disks. sfc scannow with dism.exe shows no corruption and it's a problem only with COH2. Any thoughts why the screen goes black even though the laptop seems to be working (an overheat would shut it down)

https://www.coh2.org/topic/105655/game-black-screen-on-nvidia-latest-power-virus-patch

I have this issue since the stealth patch!

I thought my gpu gone bonkers.

Feels the patch trips the gpu and monitor handshake which causes the black screening.

Mine is rare. Doesn't happen every time but once a week. Around 1-10 minutes into the game, doing anything or doing nothing at all, the screen will just go black and the sound will be lost but the laptop will be running and the fans spinning. Weird.

A quick google search is this:
https://forums.tomsguide.com/threads/asus-rog-sudden-black-screen.172555/

No answer to fix, but if this happens again, can you plug in another monitor/tv to see if it works? Then it would be screen hardware issue.

Another possible answer:

https://rog.asus.com/forum/showthread.php?95358-Asus-rog-502vs-Random-black-screen-problems

A possible answer is to disable the 'generic pnp monitor' driver. Note I am not an expert so be careful.


https://linustechtips.com/main/topic/923889-black-screen-when-graphics-card-under-load/

This suggest that power need adjusted with MSI Afterburnner. But, I would advise extreme caution with MSI because this an overclocking software.

Question. Is it still under warranty? This could be the first route you choose.

A quick google search is this:
https://forums.tomsguide.com/threads/asus-rog-sudden-black-screen.172555/

No answer to fix, but if this happens again, can you plug in another monitor/tv to see if it works? Then it would be screen hardware issue.

Another possible answer:

https://rog.asus.com/forum/showthread.php?95358-Asus-rog-502vs-Random-black-screen-problems

A possible answer is to disable the 'generic pnp monitor' driver. Note I am not an expert so be careful.


https://linustechtips.com/main/topic/923889-black-screen-when-graphics-card-under-load/

This suggest that power need adjusted with MSI Afterburnner. But, I would advise extreme caution with MSI because this an overclocking software.

Question. Is it still under warranty? This could be the first route you choose.

Thank you for the extensive search. Much appreciated kind sir or madam.
It only happens in COH2, never in regular browsing. I have "updated" the generic pnp monitor driver to the Acer version as 4/4 driver updating software recommended it. Maybe that will fix it. And no, it is no longer under warranty but I have a great service center that is not expensive so in case it's the worst case scenario, I'll just take it to them. Everything works perfectly otherwise. The temperatures in the laptop are 60-65 under medium stress games, and 70 under full stress (liquid metal paste does wonders). I also undervolt the GPU and CPU so it lasts longer. I don't think there is anything wrong with the screen.

I had a couple of problems in the past year and a half:
Artifacting after GPU update/reinstallation -> went away after DDU
Artifacting once while playing CS:GO -> restart fixed (driver or undervolt)
Artifacting once under too much CPU undervolt -> restart fixed
Black screen in COH2 about once in two weeks, sometimes less, sometimes a bit more depending on how much I play COH2. I'm pretty certain nothing is dying or dead as the problems would be much more frequent. This ASUS laptop has bad GPU driver stability and the official Asus drivers are 3 years old so there are problems when using regular AMD drivers.